Legal Notice

Website Operator

This website and the online shop operating under the name mistikmountain are published by:

Legal name: Mistik Mountain SAS
Legal form: SAS
Registered office: 65 Rue de la Montagne, 69005 Lyon, France
Share capital: EUR 10,000
SIREN/SIRET number: 918 452 763 / 918 452 763 00018
RCS registration: RCS Lyon 918 452 763
VAT number: FR56918452763

Email: [email protected]
Telephone: +33 0 45 57 91 08

Publication Director

The publication director is Annabelle Chotard, acting in the capacity of President.

Website Hosting

Hosting provider: OVHcloud
Address: 2 Rue Kellermann, 59100 Roubaix, France
Telephone or website: https://www.ovhcloud.com/

Online Sales and Payments

The identity of the seller, product descriptions, prices, applicable taxes, delivery charges and the total amount payable are presented to customers before an order is confirmed.

Online payments are processed securely by Stripe and may be subject to the Stripe Consumer Terms of Service and the Stripe Privacy Policy. mistikmountain does not store customers’ complete payment card details.

Order confirmation, delivery information, cancellation rights, return conditions and refund procedures are provided during checkout and in the applicable Terms and Conditions of Sale.

Right of Withdrawal and Refunds

Consumers located in the European Union generally have fourteen days from receipt of an eligible product to exercise their statutory right of withdrawal, subject to the exceptions provided by law. Requests must be sent to [email protected].

Eligible refunds are issued to the original payment method. Refunds may be withheld until the returned goods have been received or the customer has provided evidence that they were dispatched. Return shipping costs are borne by the customer unless otherwise stated or required by law.

Intellectual Property

Unless otherwise stated, all content available on this website, including text, photographs, illustrations, graphics, logos, designs and software, is owned by or licensed to mistikmountain and is protected by applicable intellectual property laws.

No content may be copied, reproduced, modified, distributed or commercially exploited without prior written authorization, except where permitted by law.

Personal Data and Cookies

Personal data collected through this website are processed for order management, payment processing, delivery, customer support, fraud prevention and compliance with legal obligations. Further information about the purposes, legal bases, retention periods, recipients and customer rights must be provided in the website’s Privacy Policy.

Customers may exercise their applicable data protection rights by contacting [email protected]. They may also lodge a complaint with the French data protection authority, the Commission Nationale de l’Informatique et des Libertés (CNIL), through www.cnil.fr.

Consumer Mediation

After first submitting a written complaint to mistikmountain, consumers may refer an unresolved dispute free of charge to the following consumer mediator:

Mediator: CM2C - Centre de la Mediation de la Consommation de Conciliateurs de Justice
Address: 49 Rue de Ponthieu, 75008 Paris, France
Website: https://www.cm2c.net/

Liability

mistikmountain makes reasonable efforts to provide accurate and current information. However, it does not guarantee that the website will be continuously available or free from errors. Nothing in this notice excludes or limits liability where such exclusion or limitation is prohibited by law.

Governing Law

This legal notice is governed by French law. Any dispute shall be submitted to the competent courts in accordance with applicable consumer protection and jurisdiction rules.